The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
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The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.
Implementing Cisco Multiprotocol Label Switching (MPLS) v3.1 training teaches you the high-performance method for forwarding packets through a network. MPLS enables routers at the edge of a network to apply simple labels to packets. This practice allows the edge devices to switch packets according to labels, with minimal lookup overhead. MPLS integrates the performance and traffic-management capabilities of data link Layer 2 with the scalability and flexibility of network Layer 3 routing. When used in conjunction with other standard technologies, MPLS gives the ability to support value-added features.
The Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v2.1 course provides you with the skills to monitor and troubleshoot a traditional brownfield network infrastructure by using Cisco® Digital Network Architecture (Cisco DNA™) Assurance. The course focuses on highlighting issues rather than on monitoring data. The advanced artificial intelligence and machine learning features within Cisco DNA Assurance enable you to isolate the root cause of a problem and to take appropriate actions to quickly resolve issues. Cisco DNA Assurance can be used to perform the work of a Level 3 support engineer.
Transforming to a Cisco Intent-Based Network (IBNTRN) v2.0 training teaches you the functionality of Cisco® SD-Access. Through a combination of lessons and hands-on learning, you will practice deploying, operating, and managing SD-Access networks using Cisco Catalyst Center. You will learn how Cisco delivers intent-based networking across the campus, branch, WAN, and extended enterprise and ensures that your network is operating as intended. You will explore Cisco Catalyst Center automation and assurance features, build wired and wireless fabric networks, implement segmentation and guest access, deploy multi-site and multicast services, migrate existing networks to SD-Access, and use Cisco Catalyst Center to troubleshoot common SD-Access issues.
This is a 2-day instructor led program designed for customers who have implemented the Cisco HyperFlex System. Participants will learn how to manage, and operate Cisco HyperFlex in various formats – Single Cluster, Stretched Cluster and Edge, and using vCenter, Hyperflex Connect and Intersight. You will also gain hands-on experience focused on maintaining and backing up your Hyperflex system.
Few organisations today have a completely single on-prem style DC. As companies move to a more Virtualised, Containerised and multi-staged environments, a SAAS management platform that understands public cloud, private cloud and on-premises environments becomes crucial to the management of the modern Data Centre.
This one day hands-on course gives participants a chance to see how Intersight can be used to:
Mange on-premises UCS, UCS-X and Hyperflex equipment
Deploy and manage the Hyperflex Application Platform
Integrate with 3rd party platforms using the API
Use Cisco Intersight Workforce Optimizer
Modern networking trends towards software defined solutions such as Cisco ACI have challenged the way organisations operate and troubleshoot their networks. The introduction of a new suite of ACI specific tools has made trouble shooting and operating more flexible and powerful. Integrating a new and comprehensive system into an array of differing customer environments potentially leads to operational challenges. An extended set of skills is needed to ensure these challenges are addressed and the ACI deployment is a success.
The Cisco Network Services Orchestrator (NSO) Advance Python Programmers (NSO300) v4.0 course continues the learning journey of the NSO Essentials for Programmers and Network Architects (NSO201) v4.0 course with NSO to include customizing templates with Python programming, Docker deployment, and Nano services. You will learn to create advanced services using the NSO application framework and Python scripting with both new and existing Layer 3 Multiprotocol Label Switching (MPLS) VPN services. You will also learn how to manage and scale these services to reduce operation consumption, and increase both security and available physical space, since virtualized network functions (VNFs) replace physical hardware. You will use Network Functions Virtualization (NFV) orchestration features, and Cisco Elastic Services Controller (ESC) to manage virtualized network functions.
NSO Essentials for Programmers and Network Architects (NSO201) v4.2 training introduces you to Cisco Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This training provides an overview of NSO as a network automation solution as well as introducing you to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO.