The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment.
Search
Overview This is a product solution focused workshop that pursues on the following objectives: Overview of technology drivers and FlashStack market positioning Discuss FlashStack deployment use cases Overview of FlashStack architecture and components Review the Management tools and options for solution components Review key configuration aspects of each Cisco and Pure component Demonstrate a pre-built […]
Configuring Cisco Catalyst 9800 and Intro to WIFI6 is a course designed to help students understand how the Catalyst 9800 Series wireless controllers combine the best of RF excellence with IOS XE benefits. This course begins with a description of the Cisco Catalyst 9800 and its benefits while introducing the learner to WIFI6. The configuration, […]
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools […]
Course Overview This course will explore the Cisco datacenter Network Insights and Network Assurance products. It will be a one day workshop of combination of lecture and labs in a Webex and remote lab access format. Target Audience This technical course is intended for: Network designers and architects Partner and customer network professionals Network Operational […]
Course Overview This course will explore the Cisco datacentre Nexus Dashboard (ND) and Nexus Dashboard Insights (NDI) products. The primary focus of the course will be looking at Telemetry gained from ACI and view in NDI. This will be a two-day workshop of combination of lecture and labs in a Webex and remote lab access […]
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and […]
Description CWOM provides Application Resource Management (ARM), assuring application performance by taking preventative actions to ensure infrastructure is optimized for application demand. During this 1-days instructor-led Training participants will get familiar with user interface, learn how to perform administrative tasks, how to use Cisco Workload Optimization Manager (ver 2.3) to optimize and automate workload placements in real […]
Overview Few organisations today have a completely single on-prem style DC. As companies move to a more Virtualised, Containerised and multi-staged environments, a SAAS management platform that understands public cloud, private cloud and on-premises environments becomes crucial to the management of the modern Data Centre. This two-day hands-on course gives participants a chance to see […]