The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools […]
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Course Overview This course will explore the Cisco datacenter Network Insights and Network Assurance products. It will be a one day workshop of combination of lecture and labs in a Webex and remote lab access format. Target Audience This technical course is intended for: Network designers and architects Partner and customer network professionals Network Operational […]
Course Overview This course will explore the Cisco datacentre Nexus Dashboard (ND) and Nexus Dashboard Insights (NDI) products. The primary focus of the course will be looking at Telemetry gained from ACI and view in NDI. This will be a two-day workshop of combination of lecture and labs in a Webex and remote lab access […]
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and […]
Description CWOM provides Application Resource Management (ARM), assuring application performance by taking preventative actions to ensure infrastructure is optimized for application demand. During this 1-days instructor-led Training participants will get familiar with user interface, learn how to perform administrative tasks, how to use Cisco Workload Optimization Manager (ver 2.3) to optimize and automate workload placements in real […]
Overview Few organisations today have a completely single on-prem style DC. As companies move to a more Virtualised, Containerised and multi-staged environments, a SAAS management platform that understands public cloud, private cloud and on-premises environments becomes crucial to the management of the modern Data Centre. This two-day hands-on course gives participants a chance to see […]
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality. How you’ll benefitThis class will help you: Learn how […]
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco […]
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform […]
The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances […]