Deploying Cisco Unified Contact Centre Express (UCCX) , provides the student with hands-on experience and knowledge of tasks typically performed during contact centre deployment. This In this course, you’ll gain an understanding of Cisco’s Unified Contact Center Express product (CCX) and all of its associated client applications and scripting tools. You will learn all of the CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and how to install the product.
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CVPD Scripting Part 2 class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling. CVPD Part 1 or Experience Using Call Studio is a pre-requisite course for this class.
CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.
This course is also a pre-requisite for CVP Development and Scripting Part 2 (CVPDS2) course.
Course Description The Configuring Cisco MDS 9000 Series Switches (DCMDS) v3.6 course teaches you to implement, manage, and troubleshoot Cisco® MDS 9000 Series Switches to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and utilize capabilities such as Virtual Storage Area Networks (VSANs), Role-Based […]
AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.
This course is also a prerequisite for Administering Cisco Unified Contact Centre Enterprise Part 2 (AUCCE Part 2) course.
>> Purchase Cisco eLearning Subscription Designing Cisco Data Center Infrastructure (DCID) v7.1 provides training on designing data centers using Cisco data centers solutions and technologies. Topics covered include network designs with virtualization technologies, Layer 2 and Layer 3 technologies and routing protocols, and data center interconnect design options. You’ll learn design practices for the Cisco Unified […]
– Class Lab v11.6 – Deploying Cisco Unified Intelligence Center (DUIC) is an instructor-led course presented by training partners to systems engineers, Cisco Unified Contact Center Enterprise (CCE) partners, and customers who will be in charge of deploying the Cisco Unified Intelligence Center product. This class is a comprehensive, end-to-end reporting solution, designed to make […]
This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution.
The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course.