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Deploying Cisco Unified Intelligence Centre (DUIC-V)

  • Overview

    Description, Pre requisites

  • Content

    Lessons, Course Structure

– Class Lab v11.6 –

Deploying Cisco Unified Intelligence Center (DUIC) is an instructor-led course presented by training partners to systems engineers, Cisco Unified Contact Center Enterprise (CCE) partners, and customers who will be in charge of deploying the Cisco Unified Intelligence Center product.

This class is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Students to provide:

In VILT Class, students should provide:

  • One Local PC connected to the class VPN via Cisco AnyConnect
    • Used to access administration pages, student PC VMs
    • Recommend a headset to avoid feedback
  • Another PC or iPad to display your Course Material and Lab Guide
  • Software for Local PC, Installation Instructions to follow
    • Cisco Any Connect VPN Connection to Our Classroom Network
    • VM Horizon connection to your PC VM\

Course Objectives

After completing this course the student should be able to:

  • Provide a comprehensive overview of the Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the CUIC solution
  • Describe reporting concepts and capabilities and features of CUIC reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

Suggested Pre-requisites

The knowledge and skills that a student must have before attending this course are as follows:

  • Internetworking fundamentals
  • Basic IP telephony concepts
  • AUCCE
  • Cisco Unified Customer Voice Portal
  • Contact center operations
  • Microsoft Windows 2003 experience
  • Microsoft SQL 2005, Informix databases experience

Duration

3 days

Course Content

  • Cisco Unified Intelligence Center Overview
  • Cisco Unified Intelligence Center Installation, Administration, and Security
  • Cisco Unified Intelligence Center Reports
  • Cisco Unified Intelligence Center Custom Reporting

Target Audience

  • Cisco Customers
  • Cisco Technology Partners
  • Cisco Employees