Archives: Courses

Cisco SDWAN Fundamentals (SDWFND)

Cisco SD-WAN is a new technology, this training covers salient features such as zero-touch provisioning, secure network bring-up, configuration using feature templates, configuration of Overlay Management Protocol (OMP) and policies for network traffic management.

Implementing Cisco Contact Center Enterprise Chat & Email (CCECE)

The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment.

FlashStack Product Overview Workshop

Overview This is a product solution focused workshop that pursues on the following objectives: Overview of technology drivers and  FlashStack market positioning Discuss FlashStack deployment use cases Overview of FlashStack architecture and components Review the Management tools and options for solution components Review key configuration aspects of each Cisco and Pure component Demonstrate a pre-built […]

Configuring Cisco Catalyst 9800 and Intro to WIFI6 (WIFI6)

Configuring Cisco Catalyst 9800 and Intro to WIFI6 is a course designed to help students understand how the Catalyst 9800 Series wireless controllers combine the best of RF excellence with IOS XE benefits. This course begins with a description of the Cisco Catalyst 9800 and its benefits while introducing the learner to WIFI6. The configuration, […]

Troubleshooting Cisco Contact Center Enterprise (CCET)

The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools […]

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

The Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) v1.0 course teaches you security concepts, common network and application operations and attacks, and the types of data needed to investigate security incidents. This course teaches you how to monitor alerts and breaches, and how to understand and follow established procedures for response to alerts converted to incidents. Through a […]

Implementing Cisco Contact Center Enterprise (CCEI)

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and […]