In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Enterprise Contact Center environment. The course covers the details needed to prepare an both UCCE and ECE environments for the integration and configurations steps required to do the actual integration. ICCE is not eligible for Cisco Learning Credits.
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CVPD Scripting Part 2 class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling. CVPD Part 1 or Experience Using Call Studio is a pre-requisite course for this class.
CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.
This course is also a pre-requisite for CVP Development and Scripting Part 2 (CVPDS2) course.
>> Purchase Cisco eLearning Subscription Designing Cisco Data Center Infrastructure (DCID) training focuses on data center design based on Cisco solutions and technologies. The training includes theoretical content and design-oriented case studies that are in the form of activities. The training includes information on designing data centers with Cisco components and technologies. It covers network designs with virtualization, Layer […]