FAQ

Sydney & Melbourne, or other ANZ cites based on customer demand.

We also conduct virtual classes, so ask us about the options.

Yes, we travel to your site, and as long as there is a suitable training environment, and internet connectivity to access learning materials and class labs, we can deliver training where you need it.  Our experienced Instructors can work with your time in advance and on the ground during training to deliver a program that matches the capability needs of your team, and the particular design and learning priorities of your environment.

Yes, most Housley programs can be delivered as Virtual-delivery classes via Webex Training Centre – just check with us on the options.

For Housley virtual-delivery classes, we’ll suggest the following to ensure a smooth experience:
– a modern browser
– Microsoft Remote Desktop installed
– 2 extended monitors (for the WebEx session , lab access, digital kits / manuals access)
– Headphones and web-cam
We’ll advise on particular URLs you’ll need to be accessing during the class, after you register.

You’ll find scheduled public class dates on our course outline pages.  Housley makes go / no go decisions on each public class 2 weeks from scheduled commencement, based on total registered students at that time.

• Only the person who made the registration will get an ‘Acknowledgment Email’ from learning@housley.com.au. If you don’t see it in your Inbox please check your Junk Mail.
• The person from the ‘Student Details’ field will not get the ‘Acknowledgement Email’, the person who made the registration on the student’s behalf should inform them that they have registered them in the workshop.

• You may directly contact the coordinator at bellesantos@housley.com.au or learning@housley.com.au to check your registration status.

• Once the class is Confirmed to Run, each student who registered on the workshop will get the “Workshop Confirmation and Logistics” email from bellesantos@housley.com.au
• Workshop will be Confirmed to Run once we have reached the minimum number to run the class.

• Acknowledgement Email – right after the registration
• Workshop Confirmation and Logistics  –  once the workshop is ‘Confirmed to Run’
• Reminder + Updated Workshop Logistics – 1 week before the commencement including the WebEx Session details and other important information
• Reminder – Workshop Tomorrow – a day before the workshop

• Each workshop schedule has a maximum capacity of 20 students. Once the workshop is Full, the date will not be visible on the Website.

Effective June 14th 2021, Cisco is discontinuing the Cisco Learning Credit (CLC) program with its global Learning Partner community and hence Housley can not accept CLC as a payment option at this time.

Housley Learning Points (HLP) are prepaid training dollars converted into units of points equivalent to AUD$100 each, ex GST. Housley Learning Points are used as a method of payment towards Cisco training and services delivered by Housley Communications.

You can use Housley Learning Points for any of the following:

• Public schedule Cisco training
• Private customised training and workshops
• Housley Consulting
• Mentoring services

You will have a dedicated Account Manager to work with you to utilise the HLP and maximise your training and services investment.

Housley will send quarterly  reporting (at your discretion) to your nominated organisation’s HLP contacts to track ongoing HLP utilisation, available balances, and expiry dates.

Yes.  HLP have a life of 24 months.

Housley Learning Points are available for use as soon as payment of points is completed using PO/Invoice or credit card payment.

Yes. Housley Learning Points can be used to purchase exam vouchers. Please contact us with the details of your exams, we will advise you the number of points required and will purchase the exam vouchers for you.

No, new policies and procedures mean that Cisco can only accept and process CLCs, but there is an option to register on a CLC-eligible class delivered by Housley, if you book for the class at Cisco’s Learning Locator 

If your course is not scheduled at the moment, we suggest you contact our team to discuss the options for scheduling it.

Yes, if you have at least 4 students. We suggest you contact us  prior to registration at Cisco’s website so that we ensure the most suitable arrangement for your team.

On the Cisco Learning Locator, look for training provided by Housley Communications with the CLC-eligible icon.