Archives: Courses

Administering Cisco Unified Contact Centre Enterprise with CVP Part2 (AUCCE2)

This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution.

The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course.