Archives: Courses

Integrating Cisco Enterprise Chat & Email with UCCE (ICCE)

In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Enterprise Contact Center environment. The course covers the details needed to prepare an both UCCE and ECE environments for the integration and configurations steps required to do the actual integration. ICCE is not eligible for Cisco Learning Credits.

CVP Development and Scripting Part 2 (CVPDS2)

CVPD Scripting Part 2 class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling. CVPD Part 1 or Experience Using Call Studio is a pre-requisite course for this class.

CVP Development and Scripting Part 1 (CVPDS1)

CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.
This course is also a pre-requisite for CVP Development and Scripting Part 2 (CVPDS2) course.

Designing Cisco Data Center Infrastructure (DCID)

>> Purchase Cisco eLearning Subscription Designing Cisco Data Center Infrastructure (DCID) v7.1  provides training on designing data centers using Cisco data centers solutions and technologies. Topics covered include network designs with virtualization technologies, Layer 2 and Layer 3 technologies and routing protocols, and data center interconnect design options. You’ll learn design practices for the Cisco Unified […]